Each item that you find on AutoMatStore.com is custom-selected for quality, style and craftsmanship. We want to be sure that you are always 100% satisfied with your purchase, so we offer a 30-day refund or exchange period for many of our items.
GET IT RIGHT THE FIRST TIME
We offer several steps to take before you even place your order to ensure that you're getting just the right product:
- Order a FREE Color Sample to assure the perfect color match
- Call our friendly and knowledgeable Customer Service team at 1-888-360-6068 with any questions before you place your order
If you received a product and it was ripped, dirty, had another visible flaw or if the quality was not up to expectations, returning items from AutoMatStore.com is quick and easy! Our 100% satisfaction guarantee lasts a full 30 days after you received your item or items, and simply requires a Return Material Authorization (RMA) number.
KEEP YOUR ORIGINAL PACKAGING
Until you are completely sure that your items will work as intended, keep your original packaging and don't install the item. Unfortunately, we are unable to issue refunds for items that have been installed, painted, used, drilled or otherwise modified or that do not include their original packaging material.
Here's our easy 3-step process for successfully receiving the refund that is available to you:
1. OBTAIN A RMA NUMBER
Obtain your RMA number by calling us at 1-888-360-6068 or emailing us at firstname.lastname@example.org. This RMA number is incredibly important--all boxes that are returned and do not include this number will immediately be returned to the buyer. Please have your order number and the reason for your return handy before you place your call.
2. ADD A TRACKING NUMBER (AND MAYBE INSURANCE!)
Shipping charges back to our RMA facility are at your expense, but we do recommend that you send the package in such a way that it can be tracked. Unfortunately, we cannot be responsible for packages that are lost in transit, even if you do have a tracking number. High-value items that are returned should also include insurance from the carrier of your choice. All items are to be returned at the buyer's expense, and original shipping charges will not be refunded under any circumstance.
If you are shipping your item back to us in the original shipping box, please ensure that all existing labels, stickers or other items are removed from the shipping box before you affix the new return label.
3. RECEIVE YOUR REFUND
In order to receive a refund, all items must be returned in new condition and without any wear or tear on either the item or the packaging. All packaging must be original, and items must be in great shape so we have the option to resell them. Your payment price will be refunded less a 20% restocking fee as quickly as possible. Unfortunately, shipping charges to our RMA facility are not refundable. Refunds are generally issued within 7-14 business days after payment is received and will be returned to you via your original payment method.
We hope you enjoy your custom items from AutoMatStore.com! We take pride in only offering the best options for your vehicle, and hope that you are fully satisfied with your purchase. If you have concerns or questions, feel free to contact our friendly and knowledgeable Customer Service staff at 1-888-360-6068.
Thank you for shopping with AutoMatStore.com!